Practice Policies

I provide:

• NDIS Capacity Building supports

• Trauma-specific therapy for adults

• Support is tailored to your goals, needs, and preferences.

This is a collaborative process, and your participation is always your choice.

I do not provide an emergency service.

For urgent support contact:

• 000

• Lifeline 13 11 14.

I am committed to protecting your privacy and personal information.

Limits of confidentiality:

What you share in sessions is confidential. Your information is not shared without your consent except when I am professionally and legally required to where:

• There is serious risk of harm to you or someone else;

• There are concerns about child safety;

• I am required by law (e.g. court order);

• You give consent to share information.

Where possible, I will discuss this with you first.

What information I collect:

• Name, contact details, and date of birth

• Information about your mental health, wellbeing, and support needs

• NDIS and/or Medicare information (if applicable)

• Session notes, care plans, and correspondence.

How your information is stored:

In my practice, the following applications are used to store records.

• Cliniko

• NovoNote.

Each of these applications exceeds or meets all regulations of the Australian Privacy Principles (APPs), ensuring that all personal and patient data is handled with transparency and care.

• All data is stored safely on secure servers located within Australia.

• NovoNote uses AI-supported tools to assist with note taking

• These tools support efficiency and accuracy and do not replace my professional judgement

• AI tools are not used to analyse, diagnose, or make decisions about clients

• Records are password-protected and encrypted

• Use of NovoNote can be discussed and negotiated.

Please read NovoNote’s Privacy Policy & Security page for further information.

Access:

You can request access to or correction of your information at any time.

Records & retention:

Records are stored securely and kept according to legal requirements, then safely destroyed.

Therapy and capacity-building supports are collaborative.

By engaging in services, you consent to:

• Participate in therapy or support

• Have case notes recorded

• Ask questions, pause, or stop at any time.

Your rights

• Respect and dignity

• Clear information

• Choice and control.

You are welcome to text my work mobile between sessions with:

• Updates

• Reflections

• Notes for next session.

Please note

• Messages are not monitored continuously

• Messages are checked between 9:00am–5:00pm, Wednesday to Friday

• I do not provide an emergency service.

For urgent support contact:

• 000

• Lifeline 13 11 14.

Fees

• Discussed before or at first session

• Payment is due on the day of the appointment unless agreed otherwise.

Cancellations

Your appointment is important to me. To provide the best service, I ask that you cancel or reschedule at least 24 hours in advance.

Non-attendance and cancellations made within 24 hours of the appointment time may be charged a cancellation fee equal to the full appointment fee to cover lost booking opportunities.

Illness

• Do not attend if contagious

• Telehealth can be arranged.

• Use a private space where possible

• Secure platforms are used

• Same standards as in-person sessions apply.

You are encouraged to raise concerns with me directly.

External options

• Australian Association of Social Workers

• Health and Community Services Complaints Commissioner (SA).

I provide supports in line with the NDIS Code of Conduct.

This includes:

• Respecting your rights and choices

• Providing safe and ethical supports

• Protecting your privacy

• Responding to feedback.

You can also contact the NDIS Quality and Safeguards Commission:

www.ndiscommission.gov.au

I am an AASW-accredited mental health social worker.

I work in line with:

• AASW Code of Ethics

• Australian Privacy Principles

• Relevant legislation.